The majority of the time, we as consumers, buy a product, use it and life ventures forth.
However, there are those few times when products just don’t measure up to your satisfaction. For instance, several months ago, my toddler & I opened up a pack of M&M’s to discover they were broken and dry, dry, dry! Even for chocolate lovers, we just couldn’t consume the little chocolate M&M’s. I called the 1-800 # that was on the back of the package and reported this pack of M&M’s to corporate. The representative asked me to read the UPC code on the package, etc. She also asked me if I had other bags from the same location. We did. Thus, I opened those bags and they were dry and broken too. We tossed all the packages of M&M’s that were not to our satisfaction. The representative mailed us coupons for new packages of M&M’s (enough to share with others in the store)!
More recently, I was cleaning with a bottle of Clorox Toilet Bowl cleaner. It leaked everywhere! Unfortunately, not before it ruined a few of my workout tops/bottoms and one of my toddler’s shirts because I had not realized the leaking bleach was dripping. We were careful how we used the rest of the product and I was thankful to toss the empty bottle. BUT—–my coupon savings had encouraged me to buy other bottles of Clorox that were in my cleaning stockpile. When I opened the next bottle, it was faulty too. This past week, I contacted Clorox via facebook. I realized others were having the same issue. An email was sent to the company with the name of the product and UPC number. Coupons will arrive in a few days to compensate for these faulty products!
It pays off to communicate with companies! Additionally, when you are super pleased with a product, I want to encourage you to send a little note of thanks to the company via facebook since most companies have facebook pages now! Your feedback is important in providing us the best products in world.
If you are just joining us, check out the other Save More at the Grocery Store tips.
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